This Privacy Policy explains how Keen Track collects, uses, shares, and protects information when you use our vehicle tracking, fleet management, CCTV, and smart security services.
Purpose of this policy
We provide this policy to explain what information we collect, why we collect it, how we safeguard it, and the choices available to you.
Who it applies to
This policy applies to individuals and organizations that use Keen Track products and services, including account owners, authorized users, drivers, and visitors where CCTV or security systems are deployed.
Quick summary
- We collect account details and operational data needed to deliver tracking and security services.
- We use data to provide support, improve services, and protect against fraud and misuse.
- We share data with vetted providers and when required by law.
- You may request access, correction, deletion, and manage certain preferences.
Data We Collect
We collect information you provide directly, information generated through service use, and information from devices and systems connected to our platform.
Account/contact details
This may include your name, business name, email address, phone number, billing details, user credentials, and support communications.
Vehicle/fleet GPS data
This may include vehicle location, routes, timestamps, speed, trip history, device identifiers, and related telematics necessary for fleet monitoring and reporting.
CCTV/security footage
Where CCTV or security solutions are used, this may include video recordings, images, timestamps, and system event logs captured by installed equipment.
How We Use Data
We use collected data only as needed to operate our services, meet legal obligations, and maintain safety and reliability.
Service delivery and support
We use data to set up accounts, provide real-time tracking and alerts, generate reports, respond to support requests, and maintain system performance.
Safety, security, fraud prevention
We use data to secure accounts, detect unauthorized access, prevent misuse, and help investigate incidents involving vehicles, devices, or security systems.
Analytics and improvements
We may analyze usage patterns to improve features, reliability, and user experience. Where feasible, we use aggregated or de-identified data for analytics.
Sharing & Storage
We limit sharing to what is necessary to operate the service, comply with law, and protect users and the public.
Service providers/partners
We may share information with trusted vendors that help us deliver services, such as hosting, communications, device management, installation, and customer support providers. They are expected to handle data securely and only for authorized purposes.
Legal requests
We may disclose information if required to comply with applicable law, court orders, subpoenas, or lawful government requests, or to protect rights, safety, and security.
Retention and security measures
We retain data for as long as needed to provide services, meet legal and operational requirements, resolve disputes, and enforce agreements. We implement reasonable administrative, technical, and physical safeguards to protect data, but no system is completely risk-free.
Your Rights
Depending on your location and relationship with Keen Track, you may have rights regarding your personal information.
Access, correct, delete
You may request access to your information, corrections to inaccurate details, or deletion where appropriate. Some data may be retained when required for legal, security, or operational purposes.
Opt-outs/consent
Where we rely on consent, you can withdraw it in applicable circumstances. You can also manage certain notifications and communications preferences through your account or by contacting us.
Contact and complaints
If you have questions or concerns, contact us first so we can address them. You may also have the right to lodge a complaint with a relevant data protection authority, depending on your jurisdiction.
Conclusion
We take privacy seriously and aim to be transparent about how information is handled across our tracking and security services.
Policy updates notice
We may update this policy from time to time to reflect changes in services, legal requirements, or operational practices. We will post the latest version on this page and update the effective information as needed.
How to reach Keen Track
To ask questions or submit a privacy request, contact Keen Track through our official support channels associated with your account or service agreement.